Support

Help with Vialtally.

Last updated: 23 July 2026

Need help? Email josh@kovus.dev with the app version shown in Settings, your iOS version and iPhone model, the screen or action that failed, and the exact error message if one appeared.

Help with the app

Do not email compound names, entered amounts, vial details, notes, export files, screenshots containing private log data, or payment-card information. We do not need those details to begin troubleshooting.

Purchase help

Use Restore purchases in Settings if an active App Store subscription is not recognised.

To view or cancel a subscription:

Open Settings on your iPhone.
Tap your Apple Account name.
Tap Subscriptions.
Select Vialtally.

Apple controls billing and refunds. For an App Store refund request, use reportaproblem.apple.com.

Calculation questions

The app performs deterministic unit conversion using values you enter. It does not recommend an amount or schedule.

For a result that looks wrong, send a message describing the input field labels, unit types, and app version without including your actual private values.

This app is a calculator, log, tracker, and reminder. It does not provide medical advice or recommend an amount or schedule. Check with a healthcare professional before making medical decisions.

Privacy

Your compounds, doses, and vials never leave your phone. The only thing that reaches us is your App Store purchase record.

Read the full privacy policy.

Response time

Support is handled by Josh at Kovus in Perth. Messages are usually answered within two business days in Australian Western Standard Time.

Terms

Read the terms of use.