Clear terms for play and billing.

Effective: 3 November 2026

These terms apply to the Cluewood iOS app published by Josh Waller, trading as Kovus, in Perth, Western Australia. They add to Apple's Licensed Application End User License Agreement, which also applies to your use of the app. Where the two differ, these terms apply to the extent the law allows.

Who can use Cluewood

Cluewood is a daily logic game for teens and adults, and you must be 13 or older to use it. If you are under the age of majority where you live, a parent or guardian should review these terms with you.

Playing without an account

Cluewood has no account and no sign-in. Your progress and settings are saved on your iPhone, and an iPhone or iCloud backup carries them to a new phone. Cluewood runs no backup service of its own, so keep a backup before you replace your phone or remove the app. Kovus doesn't have a copy of your progress and can't recover it.

What is free and what Plus adds

Cluewood is free to download. A new daily case is released every day, and the last seven daily cases, today's included, are free to play, as are all hints. Cluewood Plus adds the extra cases and features listed on the Plus screen.

There are three ways to get Plus:

Monthly: an auto-renewing monthly subscription with no free trial.
Yearly: an auto-renewing yearly subscription. Eligible new subscribers get a 7-day free trial.
Lifetime: a one-time purchase that never renews.

All three include the same Cluewood Plus features. The app shows the price in your App Store currency, the billing period and any trial before you confirm, and Apple's purchase sheet shows the amount you will be charged. Apple decides trial eligibility. Generally only one introductory offer is available for each Apple Account, so if you've had a trial before you see the plain price.

Free trial

If you start the free trial on the yearly plan, Apple charges the yearly price when the trial ends unless you cancel at least 24 hours before it ends. If you cancel during the trial, you keep Plus until the trial ends and you won't be charged. With your permission, the app can remind you before the trial ends. The reminder is a courtesy, it doesn't cancel anything, its delivery isn't guaranteed, and Apple's dates are the ones that count.

Renewal and cancelling

Payment is charged to your Apple Account when you confirm a purchase, or when a free trial ends. A subscription renews automatically at the end of each period unless auto-renew is turned off at least 24 hours before the period ends, and Apple may charge for the renewal within the 24 hours before then. You can cancel in your Apple Account's subscription settings, which you can open from Plus status in the app. Cancelling stops future renewals, and Plus continues until the end of the period you have paid for. Deleting the app doesn't cancel a subscription.

If Apple can't take a renewal payment, it retries for a short grace period, and Plus continues while it does.

Lifetime

Lifetime is paid once and is not charged again. It gives you Plus for as long as the Cluewood service runs, not for ever. If the service closes, no new cases are published and Plus cases can no longer be downloaded, but cases already on your phone stay there. If you buy Lifetime while a subscription is active, cancel the subscription in your Apple Account settings so it doesn't renew.

Plus cases need a connection

Plus cases aren't inside the app. Each one downloads through Cluewood's paid-content check, which asks RevenueCat whether your anonymous purchase id has Plus (the privacy policy explains what that sends). A new Plus case therefore needs an internet connection the first time. A case you've already started can always be finished.

Restoring purchases and Family Sharing

Restore purchases asks Apple and RevenueCat for your purchases and makes Plus available on the phone asking for it too, for example after a reinstall or on a new phone; a phone that already has Plus keeps it. Make sure you're signed in to the Apple Account that made the purchase. Restoring brings back Plus, not progress.

Plus can be shared with your Family Sharing group under Apple's Family Sharing rules. Apple's purchase record decides what each family member can use.

Refunds

Apple handles payments and refunds. To ask for a refund, use reportaproblem.apple.com. Kovus can't issue App Store refunds. Cancelling a subscription and asking for a refund are separate steps. This doesn't limit your rights under the Australian Consumer Law.

Game Center

Friends, leaderboards and achievements are Apple's Game Center, under Apple's terms and controls, and only if you choose to connect it. Cluewood has no messaging or friends service of its own. Game Center scores are worked out on your phone and are for fun; no Cluewood server checks them.

Acceptable use

Use Cluewood lawfully and respect other people's rights. Don't misuse the app, try to get around purchases or limits, interfere with how the app or the paid-content check works, or copy, resell or redistribute the app or its cases. Don't send abusive material through support or Apple's social features. We may pause online features to protect players, reliability or costs.

Intellectual property

Cluewood, Smudge the raccoon and the rest of the cast, the cases, and the app's software, artwork and text are owned by Kovus or used under licence. Open-source and other third-party components are listed with their licences under Acknowledgements in Settings › About. Your purchase gives you a personal, non-transferable licence to use the app under these terms and Apple's licence. You may share the results the app lets you share. It doesn't transfer ownership of the app or its content.

Your data

The privacy policy explains what is saved on your iPhone, what Apple, RevenueCat, Cloudflare and Supabase receive, and what happens when you email support. Cluewood has no analytics or crash reporting. To remove Cluewood's data from a phone, use Delete progress on this phone in Settings or remove the app.

Consumer rights and liability

Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including the guarantees under the Australian Consumer Law.

To the extent permitted by law, Kovus is not liable for indirect or consequential loss arising from your use of the app. Where liability can lawfully be limited, it is limited to supplying the service again or paying the cost of having it supplied again.

Changes

We may update the app and these terms to improve it, meet legal requirements or reflect changes to the service. The current version and its effective date will remain on this page. A change doesn't override rights you have under the law. You may stop using Cluewood at any time.

Governing law and contact

These terms are governed by the laws of Western Australia and the Commonwealth of Australia. Courts with jurisdiction in Western Australia may hear disputes, subject to any mandatory consumer right to bring a claim elsewhere.

Email josh@kovus.dev or visit Cluewood support.