Support and FAQs

Help with Cluewood.

Effective: 3 November 2026

Cluewood is a daily logic game made by Josh Waller, trading as Kovus, in Perth, Western Australia.

Where is my progress saved?

On your phone. There's no Cluewood account and no sign-in, and Cluewood runs no backup service of its own. Your progress, history and settings are in the app's storage on that phone, and an iPhone or iCloud backup includes them. The privacy policy explains what is stored and what leaves the phone.

How do I move my progress to a new phone?

Set up the new iPhone from an iCloud or computer backup of the old one, or move your data with Quick Start. Cluewood's progress is part of the app data those include, so it comes across with the app. Check that your progress is there before you erase the old phone. Kovus has no server copy, so it can't move progress for you. Restore purchases brings Plus back on the new phone.

How do I restore Plus or redeem a code?

Open Settings, then Plus status and restore (or the Plus screen), and tap Restore purchases while signed in to the Apple Account that bought Plus. Restore makes Plus available on the phone you're using too, for example after a reinstall or on a new phone; another phone that already has Plus keeps it. To use an offer code, tap Redeem a code and enter it in Apple's sheet. If Plus is shared with you through Family Sharing, it shows as shared by your family. Plus cases download through Cluewood's paid-content check once Plus and their release day allow, so a Plus case that isn't on your phone yet needs a connection.

To cancel a subscription, tap Manage on Plus status, or open your Apple Account's subscription settings, at least 24 hours before it renews or the trial ends. Cancelling stops the next renewal, and you keep Plus until the end of the period you've paid for. Deleting the app doesn't cancel a subscription. The optional trial reminder is a convenience; it doesn't cancel anything.

How do I get a refund?

Refunds for Plus come from Apple. Go to Apple's Report a Problem page, sign in and choose Request a refund. Apple's billing and subscriptions support explains the other options. Kovus can't issue App Store refunds. Cluewood doesn't send Apple usage data about you when you ask for a refund. Nothing in Cluewood's terms takes away your rights under the Australian Consumer Law or other local consumer law.

I bought Lifetime but I still have a subscription

Lifetime doesn't cancel a subscription on its own. Cancel the subscription in your Apple Account settings so it doesn't renew. If you were charged for both, request a refund for the subscription from Apple.

How do I delete my data?

There's no account to delete. In Settings, Delete progress on this phone removes Cluewood's data from that phone, apart from RevenueCat's anonymous purchase id; removing the app removes all of it. An earlier iPhone or iCloud backup may still hold a copy until you delete that backup. Deleting progress doesn't cancel a subscription (use your Apple Account's subscription settings) and doesn't remove anything from Game Center. For information a service holds about you, such as RevenueCat's purchase records, email josh@kovus.dev.

How do friends and leaderboards work?

Through Apple's Game Center, and only if you choose Connect on the Friends tab. Friends, leaderboards and Games-app activity are Apple's, under Apple's terms. Apple shows your nickname, avatar, scores and activity to other players according to your Game Center settings, which you can change in the Settings app. Cluewood has no friend list or messaging of its own. Where an age check applies, Game Center stays off for an under-13 or unknown age range. Game Center in Cluewood needs iOS 26.2 or later, because earlier versions can't run Apple's age check. Game Center privacy explains Apple's handling and controls.

Why does the new case arrive at this time where I live?

Each daily case is released at the same moment everywhere: midnight UTC, which is 8:00 am in Perth. The app shows that moment in your own time zone, so it arrives at a different local time in each place, and places west of UTC get it in the afternoon or evening of the day before.

Something's wrong with a case

In the case, use Report a problem and pick what went wrong. Cluewood writes a report with the case, its revision, your board and moves so far, and the app and iOS version, plus a line for you to say what happened. It then opens the share sheet so you can email it to josh@kovus.dev, with a screenshot if you like. The report holds nothing else about you, and it goes only where you send it. Please leave out private information. Support never asks for your Apple password, payment card details, identity documents or proof of age. A case that needs fixing is corrected with a new revision, or withdrawn.

Does Cluewood collect analytics or crash reports?

No. Cluewood doesn't include analytics or crash-reporting services, so if the app misbehaves, please tell us: use Report a problem in a case, or email josh@kovus.dev with what happened. If you've turned on Share With App Developers in your iPhone's Analytics & Improvements settings, Apple may pass crash reports to Kovus under Apple's terms. The privacy policy explains what does leave your phone.

How do reminders work?

Reminders are optional. If you allow notifications, Cluewood schedules at most one reminder a day at the time you choose, a Sunday recap, and, if you ask, a reminder before a free trial ends. They're scheduled on your iPhone, and you can change or turn them off in Cluewood's settings or the Settings app.

What works without an internet connection?

Cases already on your phone, and a case you've started, can be played offline. New free cases download from Cloudflare when you're online. Each Plus case downloads once, through Cluewood's paid-content check, which asks RevenueCat whether your anonymous purchase id has Plus; after that it plays offline. Lifetime Plus works offline. A subscription works offline until the later of its paid-through date and its billing grace date (the extra time Apple gives while it retries a payment that didn't go through), and Plus status shows that date; after it, Cluewood needs one connection to check again before you start a new Plus case. A case you've already started can always be finished. Buying, restoring and Game Center need a connection.

Contact

Email josh@kovus.dev. Read the terms of use and the privacy policy.