Support & FAQ
Saju & Stars Support
Last updated: 10 July 2026
Contact us
For help, feedback, bug reports, or privacy requests, emailjosh@kovus.dev. We're a small Australian team and aim to reply within a few business days.
What is a fused reading?
Saju & Stars computes two charts from your birth details — your Western birth chart (Sun, Moon, rising) and your Korean Saju four pillars (사주) — and reads them as one story. The chart itself is calculated deterministically from traditional Saju calendrics and real astronomy: same birth details, same chart, every time. The written reading only puts your computed chart into words — nothing about your chart is ever made up.
I don't know my birth time. Is my chart still accurate?
Mostly, yes. Without an exact time we use midday, and your day master, Sun sign, and element balance stay accurate — only your hour pillar and rising sign are uncertain. The app tells you exactly which parts are affected, and you can update your birth time any time on the You tab.
Why does my chart differ slightly from other apps?
Two precision details most apps skip. First, we correct for true solar time at your birthplace — including historical daylight-saving and timezone changes on your actual birth date. Second, the Saju year turns at ipchun (立春, around 4 February), the traditional boundary — not 1 January. Both can shift a pillar compared with apps that round these off.
What's free, and what's Stars+?
Your daily reading, your chart, your Gunghap compatibility score, and one full deep reading arefree. Stars+, an optional subscription, unlocks the full deep fusion reading experience — the complete story your Western and Saju charts tell together — plus deeper tarot readings and the full Year Ahead. Pricing is always shown in the app before you buy.
How do I manage or cancel Stars+?
Stars+ is billed through your Apple ID. To view, change, or cancel it, open theApp Store app → tap your profile → Subscriptions, then select Saju & Stars — or use "Manage subscription" on the You tab. Cancelling stops future renewals; you keep access until the end of the current period. Note that deleting the app does not cancel a subscription.
I paid before but Stars+ isn't showing.
On the You tab, tap Restore purchases. Make sure you're signed in with the same Apple ID you bought it with. If it still doesn't appear, email us and we'll help.
How do I delete my data?
Tap "Start over" on the You tab — it erases your birth details from the device. Your data lives only on your phone (in the iOS Keychain), so there's nothing held on a server to delete. Full detail in the Privacy Policy.
How is my privacy handled?
No accounts, no ads, no analytics, and your birth details never leave your device. The optional cloud-written reading sends only derived chart facts, transiently. See thePrivacy Policy for the whole picture.
Is this advice?
No. Saju & Stars is for reflection and self-understanding — it's not medical, financial, or legal advice, and it never predicts fixed outcomes. The readings are a mirror, not a verdict.